Shipping & Returns

SHIPPING:

WITHIN CANADA

Standard Shipping:

Orders with Standard Shipping selected are shipped via Canada Post. You will receive an email with your tracking information as soon as your order ships, and the expected transit time is 3-5 business days. We offer complimentary Standard Shipping on all Canadian orders over $100.  

Express Shipping:

Orders with Express Shipping selected are shipped via Canada Post. You will receive an email with your tracking information as soon as your order ships, and your order will arrive within 1-2 business days.

UNITED STATES

Standard Shipping:

Orders with Standard Shipping selected are shipped with Canada Post via USPS. You will receive an email with your tracking information as soon as your order ships, and the expected transit time is 7-10 business days.  Please note that these transit times may differ depending on where you are located. All orders are shipped out of Toronto, Canada.   

 

EXCHANGES:

At this time, we only accept exchanges. We DO NOT accept returns. If you are not satisfied with your order, you may exchange your product within 30 days of delivery.   

To get the exchange process started, please contact us at hello@gohideseek.com with your order number in the subject line and we will provide you with further instructions.  

We DO NOT PROVIDE RETURN LABELS OR FREE RETURNS at this time, but we will cover the cost of shipping for your outgoing exchange.   

Please note that if you wish to process a second exchange for the same order, we will charge an additional shipping fee.  

If you experienced a problem with your order, whether you received the wrong item or defective merchandise, please contact us at hello@gohideseek.com and we will provide a prepaid return label.   

Please mail all returns in their original packaging wherever possible.   

Still have questions? Email us at hello@gohideseek.com