FAQs

HideSeek Apparel


WHERE DO YOU SHIP?

We ship anywhere within Canada and the United States, with the exception of Hawaii and Alaska.

DO YOU OFFER FREE SHIPPING?

We offer free shipping on all Canadian orders above $100 (after discounts, gift cards, and before taxes).

HOW LONG BEFORE MY ORDER WILL SHIP?

All in-stock orders will be processed within 1-2 business days, with the exception of holidays. Please note that during site-wide sales and holiday seasons, there may be delays in order processing time. Don’t worry – we’ll keep you in the loop!

CAN I CANCEL OR CHANGE MY ORDER?

Once the order has been placed, we cannot cancel or edit the order in any way. We cannot add or delete items from the order nor can we change the address entered at the time of order placement.

WHERE IS MY ORDER?

Once your order is placed, you will receive a confirmation email that includes a tracking number so that you can locate your order anytime during the shipping process. If the status of your order hasn’t been updated in more than 3 business days, please email us at hello@gohideseek.com and we will help you out!

CAN I GET A REFUND?

At this time, we only accepts exchanges. We DO NOT accept returns or provide refunds. If you are not satisfied with your order, you may exchange your product within 30 days of delivery.

HOW DO I START A EXCHANGE ONLINE?

To get the exchange process started, please contact us at hello@gohideseek.com with your order number in the subject line and we will provide you with further instructions. We DO NOT PROVIDE RETURN LABELS OR FREE RETURNS, but we will cover the cost of shipping for your outgoing exchange. Please note that if you wish to process a second exchange for the same order, we will charge an additional shipping fee.

WHAT IF I WAS SENT THE WRONG ITEM OR A DAMAGED ITEM?

If you experienced a problem with your order, whether you received the wrong item or defective merchandise, please contact us at hello@gohideseek.com and we will provide a prepaid return label.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, Mastercard, American Express, and Discover. We also accept payment through Apple Pay and PayPal.

WHO DO I CONTACT FOR MARKETING COLLABORATIONS?

Please send all emails regarding marketing or Instagram collaborations to nicole@gohideseek.com

WHO DO I CONTACT FOR PRESS INQUIRIES?

Please email all press inquiries to media@gohideseek.com

STILL HAVE QUESTIONS?

We have answers! Email us anytime at hello@gohideseek.com

 

HideSeek Pop Up Experience


WHERE ARE YOU LOCATED?

 

Unfortunately, due to the rapid spread of COVID-19, we made the decision to close our Montreal location on Monday, March 16.

Stay tuned for updates on where we're headed next!

 

DO YOU CONSIDER CORPORATE PARTNERSHIPS?

 

Yes! Please contact nicole@gohideseek.com for further information.

 

WHAT SHOULD I DO FOR PRESS INQUIRIES?

 

 Please contact media@gohideseek.com for further information.

 

WHERE CAN I GET MORE INFORMATION?

 

Please contact hello@gohideseek.com for further information/ questions.

You can follow us on our socials @gohideseek on Instagram, FaceBook, Twitter and TikTok!