FAQs

We encourage you to ask as many questions as your kid self would. No need to raise your hand, shout out any questions you can’t find here to hello@gohideseek.com

 
 

 
 

What is HideSeek?

Hideseek is an immersive pop-up experience inspired by childhood nostalgia. As an interactive installation, this multi-sensory adventure excites in person and impresses in photos. With floor-to-ceiling installations designed to help rediscover playful activities, HideSeek brings childlike wonder to life and fulfills the universal dream of adulthood: to feel like a kid again.

Where is HideSeek popping up?

We are located at 1305 Dundas Street West (Dovercourt Road and Dundas Street West).

When can I buy tickets?

Tickets are on sale now! Visit www.gohideseek.com/tickets

How much do tickets cost?

It will be the best $25 (+ fees & HST) you will ever spend.

Tickets for children ages 4 -12 are $20 (+ fees & HST).

Children under 3 years old are free!

What forms of payment are allowed?

As of now, piggy bank currency is not accepted. Tickets must be purchased through our website. But, we do accept all credit cards!

When are you open?

Let’s make plans any time between March 30 and July 28, 2019.

We are currently open on Thursdays from 11am- 9pm and Fridays from 11am-9pm. Saturdays 10am-9pm and Sundays 10am-7pm.

Do I have to select a specific time of day to visit HideSeek?

Gr8 question. When you purchase a ticket, you will choose a time-slot. You will be welcomed into our entrance at your scheduled time. Please arrive 5 minutes before your booked times slot. You won’t get access if you’re more than 30 minutes late – if you snooze you lose.

Are there any rules?

Just a couple so please do check our Terms&Conditions. But main ones are sharing is caring and have fun!

How will I get my ticket?

Get your tickets at gohideseek.com/tickets. Printers never work when you need them, so just have the ticket ready on your phone.

How many tickets can I purchase?

You can purchase up to 10 tickets per transaction. That way you can bring your whole squad.

Should I bring my knapsack and jacket?

There’s a coat check for any large bags and jackets. If you come in with a rolly bag – talk to the hand.

What if I want to have a party here?

That would be pretty rad. Contact us at hello@gohideseek.com and we will hook you up with the grooviest party ever!

Is there a lost and found?

DUH! Please contact us if you lose anything.

Are you wheel chair accessible?

HideSeek is not wheel chair accessible. For more info please contact hello@gohideseek.com

How long can I stay for? I don’t want to leave!

Depends how long you want to hide from reality. But, we think of it as a 45-minute recess.

How old do I have to be to enter HideSeek?

Anyone under 12 must be accompanied by an adult. But, we will get along whether you are still a child, in a retirement home, or anywhere in between. We can be best friends no matter your age.

Can I give a ticket to my BFF?

Tickets are non-transferable. One person’s ID in your party must match the name on one ticket (the rest of the names are interchangeable). Cool beans?

Can I bring any animals?

No live animals, but bring all the stuffed animals you want!

What if I get hungry? Can I bring my own snacks?

Let’s just say there is a 100% chance you leave with a sugar-high. Trust us, you won’t need to bring any snacks. We just hope you haven’t lost your sweet-tooth! And, we are school-safe: this means we are peanut and nut free.

Am I allowed to exchange my ticket or get my money back?

Here’s the 411: tickets are non-refundable. So, be there or be square.

Are strollers okay?

Your stroller is super fly but we’re gonna park it at coat-check.

Is the experience self-guided?

Yes! We want you to take your time travelling back to the good old days. However, please journey from beginning to end in order. If you do get lost, there will be guides throughout the experience helping you find your way.

Where do I park?

There is street parking and a Green P lot at Dovercourt Road and Harrison Street. But carpooling is always fun!